Magento: Orders made using Paypal are not dispalyed in Customer’s ‘My Orders’ section

Problem:

I placed an order in Magento using Paypal payment method. Everything went fine. I was able to pay through Paypal. However, when I login to the shop as a customer, I see that ‘My Orders‘ section is empty. I could not find information of the order I recently placed.

Cause:

Your order status might be either ‘Pending‘ or ‘Pending Payment‘. By default, Magento doesn’t allow these two types of orders to be displayed in customer’s end.

Solution:

dd the following code inside global element of app/etc/local.xml

<sales>

    <order>

        <states>                   

            <pending translate="label">

                <label>Pending</label>

                <statuses>

                    <pending default="1"/>

                 </statuses>

                 <visible_on_front>1</visible_on_front>

            </pending>

            <pending_payment translate="label">

                <label>Pending Payment</label>

                <statuses>

                    <pending_payment default="1"/>

                </statuses>

                <visible_on_front>1</visible_on_front>

            </pending_payment>

        </states>

    </order>

</sales>

Note: Core file containing this data is app/code/core/Mage/Sales/etc/config.xmlNow, your customers should be able to view their orders which have ‘pending’ or ‘pending payment’ status.